WHAT TO EXPECT

Move from chaos to coherence.

What if your business operations were as beautiful as the art you produce? Or your internal processes as impactful as your community engagement?

I envision a world where organizations harness joy, delight, and craftsmanship in day-to-day processes as an engine powering greater impact.

Using a systems-thinking and human-centered approach, we’ll chart a course through ambiguity. Create an inclusive culture of collaboration and working visually through a rigorous (but fun!) design practice.

SERVICES

We’ll get your sh*t together.

Creativity and organization can co-exist. I promise! When your teams use the same playbook, they can focus on their best work … and thrive.

I take time to listen and visually document your vision and strengths. Then we articulate your opportunities and challenges to build systems that bring your work to life.

Design Strategy

With a vision in hand, it’s time to chart the path to bring it to life. I’ll map the design strategy and project plan to ensure you stay on target, keep customers front and center, and deliver what you’ve promised. Then, I’ll guide your teams to expand their own capacity for design, documentation, and collaboration.

Service Design

Maybe you have an idea for a new way to serve your customers. Or perhaps you’d like to be more efficient in how you work today. By mapping processes, systems, and actions, you will improve both your employee and customer experiences.

Design Research & Insights

How do you know if your idea will hit the mark? Or where opportunities might exist? The answer is research. Understand what your customers or employees need, how well a design solution might work, and what context you’re working in.

Group Facilitation

There is power in working together. I plan and lead work sessions to unlock creativity and discussion, resulting in shared understanding and new ideas. I will also show you how to lead collaborative sessions on your own, whether in-person, hybrid, or virtual.

Curriculum & Learning Experiences

You’re an expert in your subject matter and are eager to share it with the world. I’ll guide you to create a course or training program that systematically equips learners and gets them as excited as you are! And if you need it, I’ll help you set up the technology platform to sell your courses.

Capacity Building & Coaching

Design is more than problem-solving. I will coach your team in communication and leadership, expanding their skills in design, documentation, and collaboration. Through opportunities to practice the skills on their own, your team will be in an even stronger position by the end of our engagement.

EXAMPLE ENGAGEMENTS

Despite differences in organization size and focus, following an empathetic design process has routinely brought team into alignment, unified operating procedures, and realized greater service consistency with shorter time to delivery … all with fewer meetings and misunderstandings.

You’re in good company.

Executive Organizational Development

Define the organizational structure, objectives, and processes to withstand change and activate your vision and strategy.

  • Organizational framework

  • Budget modeling and process

  • Service blueprinting and systems mapping

  • Process and program definition

  • Facilitated strategy activation workshops

Team Working Agreements

Collectively define how a team will best work together through knowledge sharing procedures, decision-making criteria, and building on individual team members’ strengths.

  • Facilitated team workshops

  • Training and coaching

  • Objectives and measurement

  • Shared knowledge management

Professional Learning Academy

Share what you know with the world who wants to learn it. Craft a unique and sustainable business plan for launching new courses, products, and resources to your community.

  • Define short, mid-, and long-term strategy

  • Set up digital platform(s)

  • Curriculum and learning experience design

  • Competency modeling and learner journey mapping

Design Thinking Center of Excellence

Multiply skills in collaboration, creativity, strategy, and innovation across internal teams and business units.

  • Identify critical skills and behaviors

  • Map competency and maturity models

  • Craft employee journeys to mastery

  • Define roles, resources, and events

  • Lead training and project engagements

“Employees are likely to care more about the relevance and practice of design when they have been involved in the process, being able to contribute, feeling heard and valued, and ultimately their ideas or suggestions respected or even implemented.”

— From Strategic Design by Calabretta, Gemser & Karpen

Let’s talk about how I can help

GET STARTED

Does what I’ve described sound like you? Do you have an opportunity you’re itching to get started on?

Send me a message and we’ll find time to talk. I can’t wait to hear what you’re working on!